Category: Google PPC

  • PPC Services Cartersville: What to Fix Before You Spend More on Ads

    PPC Services Cartersville: What to Fix Before You Spend More on Ads

    PPC services Cartersville businesses can trust should not start with “spend more.” If missed calls, slow replies, weak landing pages, bad tracking, and loose follow-up are already costing jobs, more ad budget may only send more leads into the same leak.

    Local service businesses miss this part all the time.

    Google Ads can create calls.

    Meta ads can create form fills.

    A landing page can create quote requests.

    Still, none of that matters when the phone gets missed, the form sits too long, the lead source looks unclear, or the business cannot tell which clicks became booked jobs.

    For Cartersville-area contractors, home service companies, med spas, repair shops, tree services, plumbers, roofers, HVAC companies, pest control companies, and local operators, PPC should not act like a traffic faucet.

    PPC should feed a lead system that can catch what the ads create.

    Why PPC Services Cartersville Businesses Need Should Start With the Lead Path

    PPC services Cartersville businesses need should start by checking what happens after a paid click.

    Ads are not always the problem.

    Paid campaigns can work.

    The issue is that paid ads expose weak systems faster than organic traffic does. Every missed call, ignored form, slow reply, weak booking path, or untracked lead becomes more expensive when the business pays for each click.

    A customer clicks an ad for roof repair and calls.

    No one answers.

    A homeowner searches for HVAC repair and fills out a quote form.

    The form goes to a shared inbox.

    A pest control lead clicks a landing page and asks about recurring service.

    The CRM only shows “new lead.”

    A med spa lead books a consultation through a paid campaign.

    The booking happens, but the source never makes it into the pipeline.

    Small details decide whether paid ads create booked work or just paid activity.

    BrandLyft’s Paid Ads Management should sit close to tracking, landing pages, CRM, and follow-up because clicks alone do not pay the bills. The lead path after the click matters just as much as the campaign itself.

    Ads Alone Do Not Fix Weak Follow-Up

    Many local businesses ask for PPC because they want more leads fast.

    That makes sense when the schedule is light, phones are quiet, or crews have open time.

    But PPC does not fix the business process behind the lead.

    When the team replies slowly now, more ad spend will not make the team faster.

    When calls already get missed, more ad spend will create more missed calls.

    When the website form feels weak, more traffic will create more vague form fills.

    When the CRM feels unclear, more leads will make the pipeline harder to trust.

    When tracking is broken, more budget will make reporting even harder to read.

    A Cartersville digital marketing plan should not treat PPC as a standalone channel. PPC has to connect to the website, phone path, CRM, booking flow, source tracking, and follow-up.

    That is why BrandLyft’s Revenue System Build fits this kind of work. A paid campaign should feed a working revenue path, not drop leads into a system the team has to chase manually.

    Where PPC Campaigns Usually Leak Leads

    PPC leaks rarely look dramatic.

    They usually show up in normal places.

    The ad gets clicked.

    A landing page loads.

    The visitor calls, fills out a form, starts a chat, or tries to book.

    Then the handoff breaks.

    ppc services Cartersville lead leak review showing ads missed calls landing pages tracking CRM routing and follow-up gaps

    Missed Calls From Paid Ads

    Phone calls are still one of the biggest conversion paths for local service businesses.

    That is especially true for urgent work. A leaking roof, broken AC unit, septic issue, pest problem, tree damage, or plumbing emergency often starts with a call.

    If the call comes from a paid ad and nobody answers, the business may pay for the click and still lose the job.

    Google Ads supports phone call conversion tracking for calls from ads, call assets, location assets, and website phone calls. That helps businesses see when ads create calls. But tracking the call does not recover the lead by itself.

    The business still needs a missed-call text-back, a call-back task, a clear owner, and a follow-up path.

    BrandLyft’s Speed to Lead work fits this part of PPC because fast response only matters when the next step is clear.

    Slow Replies After Form Fills

    A paid search lead has intent.

    They searched, clicked, read enough to act, and submitted a form.

    If the response comes hours later, the business may already be late.

    Fast form follow-up does not need a complicated setup. The system should confirm the request, alert the right person, create a task, mark the source, and move the lead into the right pipeline stage.

    If the form only sends an email, the business has to depend on someone checking the inbox at the right time.

    That is not a lead system.

    Weak Landing Pages

    A paid ad should not send traffic to a page that makes the customer work too hard.

    The landing page should make the offer clear. It should show the service area, the service type, the next step, trust signals, phone number, form, and what happens after the customer reaches out.

    For a Cartersville service business, the page does not need to be fancy.

    It needs to answer the practical question quickly: “Can this company help me, and what do I do next?”

    BrandLyft’s Web Design work matters here because paid traffic should not land on pages that look unclear, slow, generic, or disconnected from the follow-up path.

    Bad Source Tracking

    PPC reporting can look cleaner than it really is.

    The ad platform may show clicks and conversions. Google Analytics may show sessions. The CRM may show leads. The sales team may talk about booked jobs.

    Those numbers do not always agree.

    Google Analytics uses campaign links with UTM parameters, including source, medium, and campaign values. Google Ads also supports website conversion measurement for actions users take after clicking an ad.

    That tracking only helps when it connects to the CRM and the sales outcome.

    If the CRM only shows “website lead,” the business may not know whether the booked job came from Google Ads, Meta, organic search, Maps, referral, or repeat customer activity.

    That makes PPC budget decisions weaker.

    Leads That Never Become Booked Jobs

    Not every PPC lead is ready to buy on the first touch.

    Some need a quote.

    Others need a call-back.

    A few need scheduling.

    Some ask one question and go quiet.

    Plenty compare three companies before choosing one.

    The follow-up path should account for that.

    A paid lead should not disappear after one call attempt or one email. The business needs a second touch, a third touch when appropriate, and a clear stop point when the lead is truly not a fit.

    BrandLyft’s GoHighLevel Partner work fits businesses that already have GHL but need cleaner routing, follow-up, pipeline stages, and tracking before they put more money into ads.

    Paid Lead Leak Check

    Before More Cartersville PPC Spend Goes Live, Check These Gaps

    If the ads are sending leads into missed calls, slow replies, weak landing pages, unclear tracking, or loose follow-up, the next budget increase may only make the leak more expensive.

    Paid calls are missed or not recovered.
    Form fills sit too long.
    Landing pages do not make the next step clear.
    Tracking shows leads but not booked jobs.

    Start the Teardown

    Need the first-response path checked too? Review Speed to Lead or book the discovery call.

    What to Fix Before Hiring for PPC Services Cartersville

    Before hiring for PPC services Cartersville businesses should review the pieces that decide whether a paid lead becomes a booked job.

    Start with the phone path.

    Call the number from a mobile phone. Call it after hours. Let it ring. Check the missed-call path. See who gets alerted. Look for the lead inside the CRM. Reply to the text-back and check who owns the answer.

    Then review the landing page.

    Does the page match the ad? Does it explain the service clearly? Does it show the local area? Does it make the next step obvious? Does the page load cleanly on mobile? Does the phone number work? Does the form ask for the right details?

    After that, review the form path.

    Submit the form like a real customer. Watch how fast the team gets notified. Check the source. Confirm the lead gets assigned. Look for a task. See whether the pipeline stage changes.

    Then review tracking.

    Look at the ad platform, Google Analytics, call tracking, CRM, and booked jobs. If every system tells a different story, do not scale the budget yet.

    Last, review follow-up.

    What happens after the first call attempt? What happens after the quote goes out? What happens when the lead does not answer? What happens when the lead books but cancels?

    PPC should not feed a dead-end path.

    It should feed a working sales process.

    What a Strong PPC Landing Page Should Do

    A strong PPC landing page does not need to be overloaded.

    It needs to reduce doubt and make action easy.

    For local service businesses, the landing page should usually cover:

    • The exact service being advertised
    • The area served, including Cartersville when relevant
    • The main reason to choose the business
    • Clear phone and form options
    • Trust signals such as reviews, photos, proof, or service details
    • A simple explanation of what happens after the request

    The last point matters more than many businesses think.

    People hesitate when they do not know what happens after they submit.

    Will someone call?

    Will they get a quote?

    Will they book an estimate?

    Will the team ask for photos?

    Will the lead move to a calendar?

    A landing page should set that expectation clearly.

    BrandLyft’s Home Services Marketing page speaks directly to businesses where leads, calls, fast response, and booked jobs matter. That is the right world for this PPC article.

    Tracking Should Show More Than Cost Per Lead

    Cost per lead is useful, but it is not enough.

    A low cost per lead can still waste money if the leads do not book.

    A higher cost per lead can still make sense if the leads turn into better jobs.

    The business needs to know more than how many leads came in.

    It needs to know which campaigns created the right leads, which keywords created calls, which landing pages created form fills, which sources created booked work, and which follow-up paths lost people.

    Google Ads conversion tracking can measure meaningful actions such as sales or leads. Google Ads also supports call conversion tracking for calls from ads and call assets. Google Analytics campaign URL tools can identify source, medium, and campaign data when links use proper tags.

    Even then, reporting will not tell the whole story by itself.

    The CRM and team process still need to connect the lead to the final outcome.

    What to Ask Before You Spend More on Ads

    Before adding budget, ask practical questions.

    Can we answer or recover paid calls fast?

    Can we tell which ads created booked jobs?

    Can we see which form fills came from which campaign?

    Can the sales team trust the pipeline?

    Does the landing page match the ad?

    Does follow-up change when the lead replies, books, cancels, or goes quiet?

    Do we know how many paid leads were lost because nobody responded fast enough?

    Do we know which jobs came from PPC and which came from other channels?

    If the answer is no, the business may not need more ad spend first.

    It may need a lead-leak teardown.

    When PPC Services Cartersville Businesses Are Actually Ready For

    PPC services Cartersville businesses hire should come after the basics are clear.

    The business does not need a perfect system before running ads.

    But it should have enough of a system that paid leads are not wasted.

    That means:

    • The landing page matches the offer.
    • The phone path has been tested.
    • The team recovers missed calls fast.
    • Forms create real tasks.
    • Sources are tracked clearly.
    • The CRM shows the real sales stage.
    • Follow-up continues after the first touch.
    • The business can compare leads to booked jobs.

    Once that path is ready, PPC becomes easier to judge.

    If the ads are weak, the numbers will show it.

    If the landing page is weak, the behavior will show it.

    If follow-up is weak, the drop-off will show it.

    Without that path, every problem gets blamed on the ads.

    How BrandLyft Fits PPC Services Cartersville Businesses Need

    BrandLyft is a fit when a Cartersville-area business wants paid ads, but also needs the system behind those ads to work.

    That may include landing pages, Google Ads, Meta ads, call tracking, missed-call recovery, CRM routing, follow-up automation, reporting, and sales pipeline cleanup.

    For home service businesses, BrandLyft already speaks to the work that matters: more leads, faster response, reviews, reactivation, and jobs that do not slip through a weak system.

    For businesses already using GoHighLevel, BrandLyft can also review the account, clean up routing, improve lead handling, and connect paid traffic to a follow-up path that the team can actually use.

    BrandLyft’s stalled GoHighLevel account article is a useful next read if the business already has GHL but the account feels active without creating clear sales movement.

    The stronger PPC conversation is not “How much should we spend?”

    It is “Can the business catch the leads this spend creates?”

    Before More PPC Spend, Find the Leak

    Paid ads can help local businesses grow.

    They can also make weak systems more expensive.

    If a Cartersville business misses calls, replies slowly, sends traffic to weak landing pages, loses source data, or fails to follow up after the first touch, more PPC spend may not be the right first move.

    The first move is to find the leak.

    Then fix the path.

    After that, decide how much paid traffic the business is ready to handle.

    Before The Next PPC Budget Increase

    Check If Paid Leads Are Already Slipping

    If calls, forms, landing pages, tracking, and follow-up are not clean yet, more ads can create more lost chances. Start with the lead path before the next campaign push.

    Start the Teardown

    Want the response path checked too? Check Speed to Lead or book the discovery call.

  • Understanding Traffic Temperatures

    Understanding Traffic Temperatures

    What To Know About Traffic Temperatures?

    According to Russell Brunson, ClickFunnel co-founder and online marketing genius, the ability to convert cold traffic into sales are the “holy grail of online marketing.” Therefore, being able to effectively reach and convert traffic with little to no interest is the secret to earning a multi-million dollar business.

    Traffic is anyone that visits your website, the more people that visit your site, the more traffic you have. This leads to certain questions, such as “What is traffic temperatures?”.

    To learn how different traffic temperatures impact your business, keep reading. The following information will explain how applying tactics successfully has helped major businesses generate billions in sales.

    The Three Traffic Temperatures

    Traffic falls into one of three groups, cold, warm, or hot. Each of these groups will require a different approach and individualized communication to effectively convert them into sales.

    Traffic Temperatures

    Hot Traffic

    The problem, Product, Desire Awareness

    These are the people that are aware of your brand, product, or service. They understand what you are selling and why it would benefit them. Hot traffic is often already a customer and/or on your mailing list, and read your marketing content.

    This group is the biggest value to your business. You can likely speak casually with them as if being a close friend with rapport. This group of traffic is ready to buy and the easiest type to convert into a sale.

    Basically, with hot traffic, you are set. Think about the raging Apple fans that are ready to buy the latest release of Apple products on the market.

    Communicating with Hot Traffic

    Because hot traffic is already very familiar with you, it is less work to make the sale. Simply emailing with a text link may work. You just need to alert them of new products and ask for the sale, or offer an incentive in the form of discounts for existing products, for example.

    Warm Traffic

    Problem and Desire

    This group of traffic are aware of their problem and have a desire to find a solution. Warm traffic is a little harder to convert because they do not know your brand, product, or service.

    Communicating with Warm Traffic

    You need to educate warm traffic about your brand, product, or service,  why they can trust you, and how you can solve their problem. If you can successfully answer these three areas, you can convert them into hot traffic.

    Leveraging the authority of others is one way to communicate with warm traffic, helping bring credibility to your brand or product. According to Russell, these “lift letters” allow others to promote for you.

    For instance, companies such as fast-food restaurants may partner with Door Dash to provide order delivery. If McDonald’s, Burger King, etc. want people to check out Door Dash, they may send out a warm-up letter stating something similar to:

    “Hello! We are now offering delivery through an exclusive partnership with Door Dash, the premier food delivery service. Using their services allows you to receive your order without leaving home.”

    Then, if the warm traffic likes the sound of ordering out from their favorite places without leaving home, they will go from warm to hot traffic for Door Dash. This creates valuable joint ventures (JVs) to help warm up leads and increase the customer base.

    This is an important factor in getting your warm traffic hyped enough to try out something different and new. Because it comes from a place they already trust, it is easier to convert. That is why authors consider it a big deal with Oprah to recommend a book or if Spotify suggests a new artist for listeners with similar interests.

     

    Cold Traffic

    Problem Awareness

    This is the hardest group of traffic to convert because they do not know you; they are not familiar with your product. They only know they have a problem that could be solved but may not have the desire to find a solution. Therefore, they may not even know there are solutions available. Not only must you educate them about who you are, how you can help, and why they should trust you, but you must also create their desire to solve their problem and take action.

    Because of all these factors, it is a much larger challenge to convert cold traffic visiting your website. In most cases, they probably came across your site through paid ads. That is why knowing how to convert cold traffic is a very valuable skill when it comes to online marketing.

    Communicating with Cold Traffic

    This stage is where you change the situation from being a “good idea” to a “necessary action.” This is your time to create a clear picture of each area to the customer, and it starts with the jargon used, how your product or service solves their problem, why it’s necessary to solve it now, and what they receive after purchasing.

    Conclusion

    If you desire increased sales and higher profits, understanding how to communicate with all traffic temperatures, especially cold traffic, is important. By educating and creating a necessary desire to solve a problem, you can trigger them to take action. Continue to build trust and credibility, and you’ll have a long-term client every time.

  • Clutch Commends BrandLyft as One of the Top Social Media Marketing Companies in Georgia 2021

    Clutch Commends BrandLyft as One of the Top Social Media Marketing Companies in Georgia 2021

    BrandLyft is a boutique marketing agency based in Cartersville, Georgia and was established in 2014. We help businesses navigate the world of digital marketing. We’re more than an agency, we’re your marketing partner.

     

    We are an all-star team of designers, marketing managers, digital strategists, business consultants, and adorable office dogs. We cater to businesses of all sizes, industries, and revenue models offering services including advertising, social media marketing, SEO, PPC, branding, web design & development and more.

     

    Today, we are proud to announce that BrandLyft has been highlighted on Clutch among Georgia’s top social media marketing companies. Clutch is an established B2B reviews platform that helps firms across the globe connect with the solution providers that they need in order to improve effectiveness and increase productivity.

     

    “We love our clients and sometimes awards are the icing on the cake, knowing we are being recognized for going the extra mile.” – CEO, BrandLyft

    It is sometimes not bad to brag about our accomplishments, we worked hard to get them and we know we deserve them. So, if you visit our Clutch profile, you can only see that we have an average of perfect 5-star rating out of 16 reviews from satisfied clients we have served and some are still ongoing.

     

    “Their accessibility, professionalism, and flexibility were great.” – CEO, OWN Realty

     

    We truly care about our clients and great pride in high client retention. Book a discovery call so we can find out a little bit about your business and marketing goals, so we can put together a custom proposal for your needs.

     

  • What is a sales funnel

    What is a sales funnel

    In marketing, the sales funnel refers to the steps customers go through to make a purchase. A sales funnel typically has three steps: the top, middle, and bottom, although the order of the steps varies depending on a company’s sales model.

    The pain of missing a sale is well known to any business owner. Prospects drop out of the sales funnel after weeks of bids, presentations, chatter, and charm.

    Sometimes things happen. Having the right sales funnel management help makes it less likely to happen. The sales funnel of many small businesses is more like a sieve, with holes created by missed appointments, forgotten follow-ups, patched-together spreadsheets, and sticky notes.

    It’s possible to eliminate those holes in the sales funnel and turn near-misses into deals with marketing automation software.

    What is the purpose of the sales funnel?

    In every stage of your potential customer’s journey, you can use a sales funnel to evaluate their thoughts and actions. With insights like these, you can invest in the most effective marketing channels, generate the most relevant marketing messages during each stage, and increase your conversions.

    Stages of the Sales Funnel

    In your sales funnel, prospects move through several stages before deciding whether to buy (or not). Although every prospect’s path through your funnel will be different, they’ll evaluate it based on their interest level. Your offer will be evaluated against competition based on the problem they are trying to solve.

    The process generally involves four stages:

    Stage 1: Awareness

    Getting people to notice your product or service is the first step in the sales funnel. It’s where people first become aware of your product or service. Advertisements, social media, or word of mouth may lead them to learn about your company.

    It depends on your ability to generate sales and market to entice them down the funnel. In the lower and middle sales funnel stages, attention should be given to those prospects who have moved beyond awareness to interest.

    For example, a prospect becomes aware of your company for the first time during the awareness stage. You may have found them through an ad, a blog, a Google search, or a colleague who mentioned your product or service.

    Stage 2: Interest

    A prospect’s interest level will determine whether they are interested in your brand after learning about it. Your offer will be evaluated against competition based on the problem they are trying to solve.

    Stage 3: Decision

    With the insight you provide about your company, prospects can learn more about your offer’s packaging and pricing options. A sales page, webinar, or call helps to influence prospects during this stage.

    Stage 4: Action

    This is the point at which all of your work is put to the test: whether the prospect purchases something. The deal isn’t lost if they don’t. To stay on top of your prospects’ minds, you can create nurture campaigns.

    Sales Funnel

    Creating a sales funnel for your business

    Prospects must be able to move through your sales funnel before your sales funnel can exist. By using lead scoring, you can identify prospects’ behavior and engagement levels once you have them.

    You can create your own sales funnel by following these five steps:

    1. Build a landing page

    Most prospects will discover your company for the first time through a landing page. An ad, webinar, or ebook download landing page will be accessible if they click on it. Having a landing page that communicates your unique value proposition should be a top priority (considering that this may be the only chance you will have to wow prospects). You also need a form on the landing page to gather prospect information – to market to them in the future, you want to capture their email address.

    1. Offer something of value

    The next step is to get your prospects’ email addresses by giving them something in exchange. You can offer something of value on your landing page by offering a lead magnet, such as an ebook or whitepaper.

    1. Start nurturing

    Your prospects will then move from awareness to interest at this point. Furthermore, you can send educational content about your offering to each individual because you have all their email addresses.

    1. Upsell

    The more you offer prospects in the Decision stage, the more likely they are to purchase. Demos, extended free trials, or special discounts are possible.

    1. Keep it going

    If you do not acquire new clients, you will find out exactly why prospects do not want to buy. Regardless of your decision, stay in touch. Concentrate on educating new customers, keeping them engaged, and retaining them. Develop a follow-up series for prospects who do not make a purchase.

    Conclusion

    Create a sales funnel visualization and observe the metrics after its implementation. You will have a better understanding of where your business is succeeding and where it is falling short. The software eliminates the guesswork for your marketing department and presents clear solutions and answers.

  • What is a landing page

    What is a landing page

    We all know how important a website is for establishing your brand’s presence online, but what if you want your business to grow and bring in more referrals, leads, and sales? In the end, you’ll need a landing page, but most business owners aren’t familiar with how to develop one from scratch. What is the best place to begin? What do you write about? Is there a process for completing a design?

    You do not need to worry, as we have provided you with an in-depth, step-by-step guide to assist you in doing all this and more. The purpose of this article is to explain what a landing page is, why you need one, and how to create one that accomplishes your conversion goals.

     What is the purpose of a landing page?

    Typically, a landing page is a web page used to advertise or market a particular product or service. Consumers click through to this site after clicking on the URL to find out more about the products or services they are being offered.

    What’s the difference between a landing page and a web page?

    However, it’s essential to keep in mind that a landing page is still a different web page from a specific web page.

    Multiple links will be included on a web page, as will numerous goals to encourage visitors to read more articles, learn more about the author, or connect with the brand on social media.

    Unlike generic web pages, a landing page focuses on just one goal: to get the user to respond to its call to action. Visitors will click away without being distracted by main website navigation, resulting in fewer potential distractions and a more positive engagement experience.

    What types of landing pages exist

    Landing pages can be designed differently, but two main types are most commonly debated: short-form and long-form.

    #1. Short-form landing pages contain less information and therefore work well for increasing leads, particularly if you want your visitors to download your offer. There is less content on these pages, and therefore there is less chance of distraction. Furthermore, the visitor will be more likely to become captivated if the information is accessible, concise, and appealing.

    #2. Long-form landing pages, on the other hand, are commonly used to do a hard sell. You can benefit enormously from the persuasion and storytelling that a long-form page offers if your product or service carries a high price tag (such as premium online courses, exclusive training, or a high-value bundle).

    Short-form pages are designed to facilitate the visitor’s transition from the call-to-action directly to the first step of the shopping cart. Long-form pages use long copies to help the visitor make a quick and easy decision. There is a narrative structure in your proposal, so you have the opportunity to address everything from potential readers’ hesitations to how your product deals with their pain points, how it meets their needs, and more.

    You may also want to consider a static landing page versus a video landing page for your website designer.

    #3. With video landing pages, viewers can have hit-or-miss results, but it comes down to one important distinction: whether or not they can control the video. A study of B2B buyers found that 33% of them will leave a site for no other reason than to see automatic audio and video.

    Researchers found, however, that videos on landing pages that convey a certain mood or feeling (so a video depicting concert footage on a concert page, for example) can be compelling. Further, landing pages with videos and playback controls are 144% more likely to convert visitors who watched the videos than those who didn’t.

    #4. A static landing page, on the other hand, does not feature any video. The landing page idea follows that fewer distractions are better when creating a conversion: content and imagery are very important. When a page is static, its focus is on the user, as experienced through fixed content, rather than constantly updating visuals.

    Why are landing pages necessary?

    #1. Offers tailored to segmented audiences

    A separate landing page for every promotion you run is necessary if you’re targeting different segments of your customers. Depending on what kind of customer you are, you might have different offers for new customers, customers who have signed up for a free trial, or customers who are part of your high-tier plan.

    It is easier to adjust a campaign’s call-to-action, copy, and design to meet its intended audience when it has its specific page for each promotion.

    #2. A variety of products

    You might want to create multiple landing pages when selling multiple items or even if you’ve got a single item with multiple attributes. You can then create different landing pages for each context and target audience, effectively increasing conversions.

    #3. Multiple sources of traffic

    A marketer or advertising agency can create separate landing pages for every traffic source that they use, whether it’s email marketing, various social networking platforms, or other channels. What is the reason? In general, you will want to promote different messaging, imagery, and calls-to-action for each channel based on the audience they represent.

    Building conversion-optimized landing pages

    Landing pages are designed to convert prospects into customers. An effective landing page converts well.

    For a landing page to be successful, you must have the correct elements in place, regardless of how much traffic you get or how good your offer is.

    Are you interested in learning more? We’d love to hear from you.